Scenario: Your car is delivered; you notice a graffiti tag or broken window on the side of your car. While the driver went in at a rest stop during transit, a group of thugs decided it would be nice to scribble their tag on the side of your mid-night blue 1968 Ford Mustang in white lettering. The driver was unaware of the whole incident. So what do you do now? Let me tell you what NOT to do.

Don’t scream from the top of your lungs at the driver. Just take a breath and remain as calm as humanly possible. Yes, I know it’s difficult. The graffiti tag will probably cost you more than the entire car shipping order to remove. But ranting and raving will get you no where. A reputable company will work with you as fast as possible to resolve any problems. Simply, contact the office (during office hours) and explain your issue as nicely as possible – yet firm. If the company refuses to hear you out and work with you -that’s okay – do the next best thing and contact the Better Business Bureau and The U.S. Dept. of Transportation located at www.dot.gov). I’m sure after they have been contacted by the BBB and DOT regarding your dispute, they will be more than willing to hear you out.